Customer Support Engineer

1 week ago


Denver, Colorado, United States NavVis Full time
Job Overview

Our Mission
At NavVis, we strive to empower individuals to create a seamless connection between the physical and digital realms. Our innovative technology not only captures reality but also enables users to design a more efficient and imaginative future.

The Role
We are seeking a Support Engineer to join our dynamic Customer Experience Team. In this pivotal position, you will serve as the primary contact for our global clientele, assisting them with any challenges they encounter while utilizing our advanced products. You will gain in-depth knowledge of our Mobile Mapping Systems, Processing Software, and Web Services, such as IVION. Your expertise will be crucial in diagnosing customer issues, implementing effective solutions, and enhancing our support processes to accommodate our expanding customer base.

Your Contributions

  • Act as the initial point of contact for customer inquiries across various communication channels.
  • Develop a comprehensive understanding of our products to guide customers on optimal usage.
  • Utilize internal resources to resolve common issues and implement known solutions.
  • Identify critical issues and collaborate with specialists for timely resolution.
  • Enhance team knowledge by producing technical documentation for internal and partner use.
  • Play an active role in refining support processes to scale with our growth.

Qualifications for Success

  • A Bachelor's degree in Computer Science, Civil Engineering, Electrical Engineering, or a related field is preferred; however, candidates with relevant experience and self-taught skills are encouraged to apply.
  • Prior experience in customer support, whether through internships, part-time roles, or full-time positions.
  • Exceptional time-management abilities to handle multiple tasks effectively.
  • A customer-centric approach with a commitment to exceeding client expectations.
  • Strong communication and listening skills to facilitate collaboration with customers and internal teams.
  • Technical proficiency in areas such as surveying, web services, point cloud data, or SLAM algorithms is advantageous.
  • Authorization to work in the United States.

Why Join Us?
At NavVis, we value work-life balance and offer a flexible working environment. Our competitive compensation package includes health benefits, vacation days, and opportunities for professional development. You will be part of a diverse and inclusive culture that encourages innovation and growth.

About NavVis
NavVis is a leader in reality capture and digital factory solutions, trusted by manufacturers and scanning professionals worldwide. Our diverse team, comprising over 300 individuals from more than 70 countries, fosters an environment of collaboration and creativity. We are committed to continuous improvement and value the unique perspectives of our employees.



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