Senior Technical Support Engineer

2 weeks ago


Denver, Colorado, United States BioLegend Full time
Position Overview:
The Senior Technical Support Engineer plays a crucial role in enhancing customer satisfaction and operational efficiency. This position involves providing expert service and support to clients, ensuring optimal performance of laboratory processes and equipment.

Key Responsibilities:
1. **Installation and Maintenance:**
- Execute installation, maintenance, and repair of scientific instruments, ensuring adherence to performance standards.
- Support laboratories in maintaining critical operations of various systems, ensuring seamless functionality.

2. **Customer Engagement:**
- Serve as the primary point of contact for clients, fostering strong relationships through professionalism and responsiveness.
- Promote value-added services, including service contracts and training options to enhance customer experience.

3. **Documentation and Reporting:**
- Maintain accurate records of service activities, inventory levels, and customer interactions to ensure effective service management.
- Complete necessary reports in a timely manner to uphold the integrity of service operations.

4. **Continuous Improvement:**
- Engage in ongoing professional development to enhance technical and interpersonal skills, contributing to the overall value proposition of the company.
- Stay updated with industry trends and advancements to provide informed support to clients.

Physical Requirements:
The role requires regular physical activity, including walking, standing, and the ability to lift up to 25 pounds frequently and up to 100 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:
- Bachelor's degree or equivalent experience in a related field.
- Proven experience in installation, maintenance, and troubleshooting of scientific instrumentation.
- Valid driver's license and willingness to travel as required.

Compensation:
The compensation for this position is competitive and reflects the candidate's experience and qualifications. Additional benefits may be included as part of the overall compensation package.

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