Clinical Operations Enhancement Specialist

2 weeks ago


Los Angeles, California, United States UCLA Health Full time
Position Overview

The Access Improvement Specialist plays a crucial role in enhancing operational efficiency within healthcare settings. This position focuses on streamlining processes and improving patient access through effective management and innovative solutions.

QualificationsRequired
  • Bachelor's Degree in Business Administration, Healthcare Management, Operations Management, or a related discipline.
  • Certification in Lean, Lean Six Sigma, or any recognized process improvement methodology.
  • Experience in clinic and call center operations.
  • Proficiency in workflow mapping tools, such as Visio.
  • Management of business applications (e.g., Epic, Salesforce).
  • Demonstrated experience in performance enhancement, workflow optimization, and project management.
  • Strong analytical abilities to interpret complex data sets and derive actionable insights.
  • Proactive and innovative thinker capable of developing creative solutions.
  • Excellent communication and interpersonal skills, facilitating effective collaboration with diverse teams.
  • Ability to work independently with minimal oversight.
  • Familiarity with scheduling software and call center technologies.
  • Proven ability to build consensus among a diverse group of stakeholders.
  • Experience in delivering presentations to senior leadership.
  • Understanding of clinic operational key performance indicators.
Preferred
  • Master's Degree in a relevant field.
  • Certification in Human Centered Design.
  • A minimum of five (5) years of experience in healthcare.
  • At least three (3) years of experience in a healthcare call center environment, with a solid understanding of healthcare scheduling workflows.
  • Proficiency in performance management software and tools (e.g., Excel, Tableau, Power BI).


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