Senior Customer Service Supervisor

2 weeks ago


Miami, United States Watsco Full time

Job Title: Senior Customer Service Supervisor

Company: Watsco

Are you ready to take the next step in your career within the HVAC sector? As a Senior Customer Service Supervisor at Watsco, you will be instrumental in enhancing the support provided to our Sales team and Sales Center. Your role will involve acting as a key point of contact between the organization and its clientele, managing product availability, overseeing delivery processes, facilitating order entry, tracking order status, and addressing any challenges that may arise.

About Watsco:

Join the leading distributor in the HVAC industry, Watsco, Inc. With an extensive network of HVAC distribution operations throughout the United States, Watsco delivers high-quality HVAC/R equipment and supplies from numerous locations. Our commitment to customer satisfaction, combined with innovative technological advancements, guarantees exceptional service delivery.

Benefits of Joining Watsco:

  • Opportunities for professional growth
  • Consistent work hours: Monday to Friday with occasional Saturdays
  • Attractive salary package
  • Paid time off
  • Tuition reimbursement
  • Comprehensive health insurance: medical, dental, and vision
  • Life insurance options
  • 401(k) plan and Employee Stock Purchase Program
  • Short Term and Long Term Disability coverage
  • Health Savings Account with employer contributions
  • Employee Referral and Purchase Programs

Required Qualifications:

  • Previous experience in a supervisory or leadership role within customer service
  • High School Diploma or equivalent, with experience in Counter Sales, Call Center, or Customer Service
  • Experience in a call center customer service environment
  • Strong problem-solving abilities and interpersonal skills
  • Proficiency in Microsoft Office applications
  • Capability to manage multiple tasks and work effectively

Preferred Qualifications:

  • Experience in call center customer service
  • Sales experience is advantageous
  • Bilingual in Spanish is preferred


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