Senior Customer Support and Executive Administration Specialist

6 days ago


San Diego, California, United States Aculon Full time

Aculon, a rapidly growing San Diego-based specialty chemical manufacturer, is seeking a highly motivated individual for a full-time role as Senior Customer Support and Executive Administration Specialist.

The ideal candidate must be excellent at multitasking, supporting the CEO at all levels, while scheduling meetings, handling inbound calls, making outbound calls, providing customer support, and supporting sales throughout the world.

Key Responsibilities:

  • Executive Administration:
    • Report directly to the CEO to provide administrative support
    • Handle details of a highly confidential and sensitive nature, requiring in-depth knowledge of company operations, policies, and procedures
    • Extensive calendar management and project coordination for the CEO
    • Assist the CEO with expense reports
    • Organize records and action items for key accounts
    • Partner across organizational groups to deliver outcomes
  • Customer Support:
    • Assist the CEO and serve as the point of contact for select inbound customer inquiries
    • Support the sales screening process by intake of inbound calls, making initial product and services to customers
    • Responsible for gathering customer business and technical information to ensure compatibility with Aculon products and services
    • Review and confirm inbound purchase orders for customer requirements and notification of sales and operations
    • Responsible for laying the groundwork to create targeted marketing campaigns
    • Maintain a computerized customer and prospect database (Salesforce)
    • Assist in the preparation of supplier forms and qualification for customers
    • Assist in conducting market research

Mandatory Experience & Skills:

  • Minimum 3 years of experience as an Executive Assistant
  • Minimum 13 years in Customer Service in a technical field (preferred)
  • Excellent written and verbal communication skills
  • Punctual, professional, detail-oriented, and thorough
  • Demonstrated ability to work in a team environment
  • Strong proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) applications

General Qualifications/Requirements:

  • BA/BS degree in a science-oriented discipline or equivalent experience in a technical field
  • Must be an efficient multitasker
  • Ability to follow instructions with a high degree of accuracy
  • Responsible for meeting order/project objectives
  • Results-oriented and able to work under pressure
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Excellent computer skills (Word, Excel, Outlook, PowerPoint, and )
  • Self-motivated and driven
  • Excellent organizational and time management skills
  • Willingness to learn and take on new challenges


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