Personal Compute Support Specialist

3 weeks ago


Houston, Texas, United States Leidos Full time
Job Title: Personal Compute Support Technician

We are seeking a highly skilled Personal Compute Support Technician to join our team at Leidos. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Serve as a single point of contact for coordinating orders and deploying and servicing NEST/GFE equipment within contract limitations.
  • Act as a front-line interface to users, accepting trouble reports and walk-up services.
  • Install and configure local software as needed by the research environment and its researchers.
  • Debug/diagnose system problems with software, hardware, and coordinate disposition, repair, and resolution as appropriate.
  • Support other end-user support activities for Mobility such as Intune enrollments, general troubleshooting, etc.
  • Assist with International Travel Loaner requirements and needs.
  • Attend OCIO meetings and provide NEST initiative updates and customer education.
  • Provide consultation and support for computing and data processing related issues.
Requirements:
  • Excellent customer service skills with strong interpersonal and communication skills.
  • Ability to interact effectively with OCIO personnel and provide high-quality customer support.
  • Experience in the installation, configuration, and debugging of hardware components.
  • Understanding of OS configurations, network management, and security practices.
  • Software knowledge and ability to deliver high-quality support.
Deliverables:
  • Regular status reports on requirements and needs of the customer.
  • Documentation of hardware configurations, installations, and troubleshooting procedures.
Preferred Qualifications:
  • 2-3 years in the Information Technology field with break/fix experience.
  • 5 years + customer service experience.
  • COMPTIA Security + CE or COMPTIA A certification.

Leidos is an equal opportunity employer/disability/vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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