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Patient Access Representative

2 months ago


Stony Brook, New York, United States Stony Brook Medicine Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Stony Brook Medicine. As a key member of our Patient Access Services team, you will be responsible for accurately and efficiently initiating and receiving patient calls to schedule and/or preregister hospital outpatient services and surgical procedures.

Key Responsibilities
  • Ensure balanced and appropriate scheduling of complex, high-volume appointments for multi-specialties in Cerner/EWS scheduling system.
  • Obtain complete and accurate patient demographic and insurance information, ensuring data is current and coverage verified to sufficiently meet requirements to generate a clean bill.
  • Responsible to complete thorough data assessment of all required patient information through interview and other methods to support goals of patient safety and registration integrity during the pre-registration process.
  • Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost-share responsibilities.
  • Support POS collections by securing co-payments, deposits, and/or deductibles at time of pre-registration.
  • Utilizing various worklists, monitor and ensure registration workflow and financial clearance process is complete within prescribed time frames.
  • Demonstrates a positive organizational attitude and commitment to patient experience. Maintains respectful and compassionate demeanor and provides high-quality patient-centered care.
Requirements
  • Associate's Degree with one year working experience in a customer service, public health, healthcare, or related industry such as insurance.
  • In lieu of degree, two years of demonstrated excellence working in a customer service/call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
  • Demonstrated excellence in verbal and written communication, computing, and multi-tasking skills.
  • Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
Preferred Qualifications
  • Bilingual in English and Spanish.
  • Billing, Accounts Receivable, or Customer Service/Call Center experience.
  • Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration/Financial/IT systems.
  • Knowledge of medical terminology.
  • Previous experience as a patient access representative at a Medical Center is preferred.