Asset Protection Specialist, Christiana

4 weeks ago

Newark, Delaware, United States Macy's Full time
Job Overview

Are you prepared to showcase your exceptional skills in a dynamic environment?

At Macy's, Inc., we are dedicated to fostering a future filled with diverse representation for everyone. This commitment is our Mission Every One. We value the uniqueness of each individual and strive to cultivate growth, pride, and satisfaction. By bringing our authentic selves to work, we can generate a broader spectrum of ideas and energy that benefits all. Our achievements will be rooted in our remarkable colleagues collaborating effectively.

Position Summary:

Our Asset Protection Security team employs cutting-edge technology and analytical tools to minimize losses and safeguard our financial interests. As an Asset Protection Detective, you will have the chance to receive specialized training and enhance your capabilities in this position. You will establish and nurture relationships with store personnel and law enforcement agencies. Our mission is to secure company assets while ensuring a safe and customer-focused shopping atmosphere.

What We Offer:

  • An inclusive, stimulating, and enjoyable work setting
  • Empowerment to engage in meaningful work with measurable outcomes
  • Comprehensive coverage for medical, dental, vision, and retirement plans
  • Employee Assistance Program (offering mental health and financial literacy resources)
  • Fully-funded educational benefits that may cover 100% of tuition, books, and fees
  • Discounts on merchandise
  • Colleague Resource Groups (CRGs) and opportunities for community service

Your Responsibilities:

  • Utilize surveillance methods to identify and apprehend individuals involved in theft and dishonest practices
  • Employ de-escalation techniques to maintain a secure environment for customers and colleagues
  • Recover stolen goods
  • Conduct research and provide statements and evidence to support investigations
  • Prepare documentation on theft incidents, investigations, and audits
  • Adhere strictly to legal and company policies regarding apprehensions, searches, and evidence handling
  • Develop and sustain partnerships with store staff and external entities, including law enforcement
  • Provide testimony in court for criminal and civil matters
  • Educate colleagues on protocols to safeguard company assets
  • Respond to alarm situations and undertake special assignments
  • Administer first aid to customers and colleagues as needed

Who You Are:

  • Committed to upholding Macy's principles of diversity, inclusion, and respect in every store and office, with every customer and associate
  • Available for flexible scheduling, including days, evenings, weekends, and holidays, with consistent attendance and punctuality
  • A proactive self-starter capable of adapting swiftly to changing priorities
  • Effective communicator who can share information with diverse groups of customers and peers
  • Enjoys working collaboratively as part of a team, as well as independently
  • Possesses and maintains necessary licenses, training, and certifications
  • High School Diploma or equivalent

Essential Physical Requirements:

  • Ability to walk and stand for extended periods; capable of quick movements
  • Ability to apprehend individuals in accordance with company policy
  • Requires hearing, close vision, color vision, and the ability to adjust focus
  • Occasional bending, kneeling, crouching, and reaching above eye level
  • Capacity to spend extended periods in confined spaces
  • Ability to lift and move items weighing up to 30 pounds

About Macy's

This is an exciting time for a career at Macy's as we continue to prioritize creating engaging and memorable experiences for every customer, whether their journey begins online or in-store. Our roles in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a meaningful impact on your colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team.

This job description is not exhaustive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to modify this job description at any time. Macy's Inc. is an Equal Opportunity Employer, dedicated to a diverse and inclusive workplace.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at

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