Insurance Customer Care Associate
2 weeks ago
Join the Melissa Stephens Agency, a well-established insurance provider committed to delivering outstanding service to our valued clients. Our dedication to quality and customer satisfaction distinguishes us in the industry and motivates us to offer superior insurance solutions. This is an excellent opportunity to become part of a team that prioritizes professionalism, collaboration, and community engagement.
Work Schedule:
- Monday: 8:30 AM - 5:00 PM
- Tuesday: 8:30 AM - 5:30 PM
- Wednesday: 8:30 AM - 5:00 PM (with an optional 4-hour workday)
- Thursday: 8:30 AM - 5:00 PM
- Friday: 8:30 AM - 5:00 PM
Benefits:
- Competitive hourly base salary based on experience
- Comprehensive hands-on training
- Consistent Monday to Friday schedule
- Evenings off for work-life balance
Key Responsibilities:
- Client Interaction: Engage with customers, addressing their inquiries, resolving issues, and providing necessary guidance.
- Policy Assistance: Support clients with questions related to their insurance policies, including account and billing inquiries.
- Record Keeping: Ensure accurate documentation of customer interactions and transactions within our internal systems.
- Issue Resolution: Effectively manage complaints and concerns, striving for optimal solutions and ensuring customer satisfaction.
- Team Collaboration: Collaborate closely with colleagues to deliver a seamless and supportive customer service experience.
Qualifications:
- Communication Skills: Exceptional verbal and written communication skills, emphasizing clarity, empathy, and professionalism.
- Customer Orientation: A sincere passion for assisting others, demonstrating patience and a commitment to providing excellent service.
- Attention to Detail: Strong focus on detail, ensuring accuracy in all client interactions and documentation.
- Problem-Solving Skills: Ability to assess client needs, identify solutions, and resolve issues efficiently.
- Team Player: A proactive team member, eager to collaborate and contribute to a positive work environment.
- Empathy: Capacity to understand clients' perspectives and offer thoughtful solutions to their needs.
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