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Front Desk Operations Manager

1 week ago

Dublin, Ohio, United States Aimbridge Hospitality Full time

**Job Summary**: The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk, providing exceptional guest service, and maximizing room revenue. As a key member of the hotel team, this individual is responsible for assisting the Front Desk Manager and General Manager, while maintaining high standards of personal appearance and grooming.

**Key Responsibilities:**

  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Maintain regular attendance, adhering to Aimbridge Hospitality's scheduling requirements.
  • Comply with Aimbridge Hospitality's standards and regulations to ensure safe and efficient hotel operations.
  • Set the standard for guest relations at the front desk, ensuring that all guests receive exceptional service.

**Requirements:**

  • At least 2-3 years of progressive experience in a hotel or related field.
  • High School diploma or equivalent required; college coursework in a related field helpful.
  • Previous supervisory responsibility preferred.

**Benefits:*

  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income, term life, and AD&D insurance.
  • Paid time off, employee assistance program, and 401(k) retirement plan.