Hotel Front Line Supervisor

3 days ago


Dublin, Ohio, United States Aimbridge Hospitality Full time
About the Role

The Front Desk Supervisor is an essential part of our hotel team, dedicated to delivering exceptional guest experiences and driving revenue growth through effective Rooms Merchandising strategies.

Main Responsibilities:
  • Supervise front desk operations, including managing staff, ensuring accurate record-keeping, and maintaining high standards of customer service.
  • Respond to guest inquiries, resolve issues, and provide recommendations on hotel amenities and services.
  • Work closely with other departments to ensure seamless communication and timely issue resolution, promoting a positive and respectful work environment.
  • Analyze data and reports to identify areas for improvement, implementing changes to enhance guest satisfaction and revenue growth.
  • Maintain knowledge of hotel policies, procedures, and local laws, ensuring compliance and adherence to company standards.


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