Technical Support Specialist

2 weeks ago


Lebanon, Pennsylvania, United States Permobil Full time
Job Title: Technical Support Representative - Technician

At Permobil, we're seeking a skilled Technical Support Representative - Technician to join our Customer Experience department in Lebanon, TN.

Key Responsibilities:
  • Provide expert guidance to customers on troubleshooting and technical product issues.
  • Serve as primary customer contact and establish trusted relationships with our provider network, end-users, and co-workers.
  • Record customer contacts and pertinent data into our management information system.
  • Process phone, fax, and email orders and price quote requests for parts, and enter and process return shipments from customers.
  • Identify and resolve potential ordering problems, ensure timely and accurate product delivery and repair.
  • Perform other miscellaneous job-related duties as assigned.
Why Permobil?
  • You'll make a difference every day, improving the lives of our users through our evidence-based innovation.
  • You'll collaborate with colleagues across borders to innovate for individuals, making a global impact.
  • You'll feel welcome from day one, working with a collaborative, fun, and cutting-edge team.
  • You'll have a lifestyle you love, with opportunities to work in a dynamic and supportive environment.
Requirements:
  • High school diploma or GED.
  • Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills.
  • One to three years of experience directly related to the duties and responsibilities specified.

Permobil is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



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