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Technical Support Specialist

2 months ago


Lebanon, Pennsylvania, United States Permobil Full time
Job Title: Technical Support Representative - Technician

At Permobil, we're seeking a skilled Technical Support Representative - Technician to join our team in Lebanon, TN. As a key member of our Customer Experience department, you'll play a vital role in ensuring customer satisfaction by providing expert guidance on troubleshooting and product-specific issues.

Key Responsibilities:
  • Provide technical support to customers, resolving issues related to product modification, maintenance, repairs, and parts orders.
  • Establish trusted professional relationships with our provider network, end-users, and co-workers.
  • Record customer contacts and pertinent data into our management information system.
  • Process phone, fax, and email orders, as well as price quote requests for parts.
  • Identify and resolve potential ordering problems, ensuring timely and accurate product delivery and repair.
Requirements:
  • High school diploma or equivalent.
  • Thorough understanding of electro-mechanical devices, technical support practices, and basic computer skills.
  • One to three years of experience in a related field.
About Permobil:

Permobil is a global leader in advanced rehabilitation technology, dedicated to improving the lives of individuals with disabilities. Our mission is to create innovative solutions that enhance independence and quality of life. As a member of our team, you'll be part of a collaborative and dynamic environment that values passion, innovation, and ambition.

We're committed to equal opportunities and affirmative action, ensuring that all qualified applicants receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or any other protected characteristic.