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Technical Support Specialist

2 months ago


Lebanon, Pennsylvania, United States Permobil Full time
Job Title: Technical Support Representative - Technician

Job Summary:

We are seeking a highly skilled Technical Support Representative - Technician to join our team in Lebanon, TN. As a key member of our Customer Experience department, you will be responsible for providing expert guidance to customers on troubleshooting and technical issues related to our products.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and fax, ensuring timely and accurate resolution of issues.
  • Establish and maintain trusted professional relationships with customers, providers, and colleagues.
  • Record customer interactions and other relevant data in our management information system.
  • Process orders and price quote requests for parts, and enter and process return shipments from customers.
  • Identify and resolve potential ordering problems, and ensure timely and accurate product delivery and repair.
  • Perform other miscellaneous job-related duties as assigned.

Requirements:

  • High school diploma or GED.
  • Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills.
  • One to three years of experience directly related to the duties and responsibilities specified.

About Permobil:

Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. We are committed to creating advanced assistive solutions that make a difference in the lives of adults and children living with disabilities.

Why Join Us:

At Permobil, you will have the opportunity to work in an international environment where you can make a difference every day. Our team is passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.