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Technical Support Specialist

2 months ago

Lebanon, Pennsylvania, United States Permobil Full time
Job Summary:

As a Technical Support Representative at Permobil, you will play a critical role in ensuring customer satisfaction by providing expert guidance on spare parts and accessories. You will serve as the primary customer contact, establishing trusted professional relationships with our provider network, end-users, and co-workers. Your attention to detail and organizational skills will be essential in recording customer contacts and other pertinent data into our management information system. You will also take and process phone, fax, and email orders, as well as identify and resolve potential ordering problems. If you have a strong understanding of electro-mechanical devices and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide expert guidance on spare parts and accessories to customers
• Serve as primary customer contact and establish trusted professional relationships
• Record customer contacts and other pertinent data into management information system
• Take and process phone, fax, and email orders
• Identify and resolve potential ordering problems
• Inspect product for damage or defect and notify manager

Requirements:

• High school diploma or GED
• Thorough understanding of electro-mechanical devices
• Excellent communication and technical skills
• Ability to work in a fast-paced environment
• Strong organizational and time management skills

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Equal Opportunity Employer:

Permobil is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.