Service Operations Coordinator
2 weeks ago
Customer Service Representative
Job Category: Service Requisition Number: CUSTO04640
Job Overview
Fogg, a premier entity in the design and production of filling, rinsing, capping, and enclosure systems for liquid products, is seeking a dedicated Customer Service Representative to join our team. Our commitment is to tailor our systems to fulfill your production needs, utilizing advanced stainless steel filler bowls and integrated systems to ensure optimal performance. As a proud member of ProMach, we are recognized globally for our excellence in packaging solutions across various industries.
Key Responsibilities
- Oversee and coordinate the timely dispatch of products and services necessary for the installation, repair, or replacement of Fogg equipment at customer sites.
- Maintain a customer-centric approach to ensure complete satisfaction with our services.
- Manage the Fogg service calendar to track service contracts and schedule service trips efficiently.
- Be available for after-hours on-call responsibilities, with a commitment to work weekends and holidays as needed.
- Travel to provide startup assistance for new installations, ensuring a valid passport is maintained.
- Prepare and manage documentation for parts fabrication and service requests, ensuring accurate billing and inventory tracking.
- Engage with the Service Manager and Sales team post-service trips to discuss sales opportunities and market insights.
- Collaborate with Engineering to design specialized components necessary for customer orders.
- Develop training materials and estimates for formal training sessions as required.
Qualifications
- High School diploma with a minimum of 5 years of experience in a manufacturing environment.
- Proficient in welding, parts fabrication, machinery installation, and conveyor systems.
- Familiarity with plumbing and electrical systems, with the ability to follow through on machine installations.
- Willingness to travel at least 15% of the work year.
- Physical capability to lift up to 50 pounds and maintain good health.
- Excellent verbal and written communication skills are essential.
- Knowledge of CAD and proficiency in PC applications, including word processing and spreadsheets.
Benefits
As a valued employee of ProMach, you will receive a comprehensive compensation package that includes competitive salary, extensive medical and dental coverage, life insurance, a generous paid time off program, and a retirement savings plan with company matching. Benefits commence on your first day of employment.
ProMach is an Equal Opportunity Employer and maintains a drug-free workplace.
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