Customer Service Team Leader

2 weeks ago


Albany, New York, United States Hannaford Supermarkets Full time
Company Overview
Hannaford Supermarkets, a leading retail grocery company, is dedicated to providing exceptional customer service and quality products. Our commitment to excellence has earned us a reputation as one of the top supermarkets in the country.

About the Role
We are seeking a highly skilled Customer Service Team Leader to join our team. This individual will be responsible for ensuring that all customers receive exceptional service, while also overseeing the daily operations of our store. The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong focus on delivering results.

Salary Information
The salary for this role is between $17.35 - $24.75 per hour, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

Job Description
The Customer Service Team Leader will be responsible for:
* Observing and following all company policies and procedures
* Maintaining a neat and well-groomed personal appearance at all times
* Assigning tasks to front end and service desk/kiosk associates during idle periods
* Assisting in special projects and performing other functions as assigned by supervision
* Supporting and complying with all company safety standards
* Communicating any needed equipment repairs or maintenance work needed
* Securing the front-end change drawer at all times when leaving it unattended
* Maintaining general housekeeping and sanitation standards in compliance with store policy and state and local health regulations
* Frequently performing cashier and/or bagging functions
* Frequently performing service desk/kiosk and bookkeeper functions if trained

Required Skills and Qualifications
To be successful in this role, you must have:
* Effective communication and customer service skills
* Must meet minimum age requirements to perform specific job functions (18 years of age)
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk

Benefits
Hannaford Supermarkets offers a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* 401(k) plan
* Paid time off

Others
This is a full-time position, working approximately 40 hours per week. You must be able to work a variety of shifts, including mornings, afternoons, and evenings, as well as weekends and holidays. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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