Front Desk Associate with Excellent Communication Skills
6 days ago
This is an exciting opportunity to join our team as a Front Desk Receptionist at Walton Family Whole Health & Fitness. As a key member of our front desk team, you will play a critical role in delivering a world-class customer experience. If you have excellent communication skills, a positive attitude, and a passion for providing exceptional service, we encourage you to apply.
Key Responsibilities
- Greet and engage with members and guests, practicing a positive and hospitality-focused mindset
- Provide accurate information about programs, services, and membership options, as well as answer questions about WFWH&F offerings
- Assist with administrative duties, such as membership enrollment processes, check-in/check-out procedures, and tracking or record keeping
- Demonstrate proficiency in navigating the member management system (ClubAutomation), including identifying and troubleshooting account errors
Requirements
- 1 year of verifiable experience in a Customer Service or Hospitality role
- Minimum age requirement of 18 years or a High School Diploma/GED
- Certifications in CPR, First Aid, and AED
- Proficiency in MS Office, including Word, Excel, and Outlook
- Familiarity with member management systems, databases, and tools
What We Offer
- Competitive pay: $14-$15 per hour, dependent on experience and qualifications
- Comprehensive benefit package, including Medical/Dental/Vision plans, retirement/401(k) with employer matching, fitness and wellness programs, certification reimbursement, tuition reimbursement, paid new parent leave, paid Holidays and PTO, volunteer paid time off, and more
- Opportunities for career growth and development
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