Customer Experience Lead

7 days ago


Bentonville, Arkansas, United States MOTTO BY HILTON BENTONVILLE Full time
About Us
The Motto by Hilton Bentonville Downtown is a top destination for thrill seekers and art enthusiasts alike. As our new Front Office Manager, you will have the opportunity to lead and grow our front desk operations, driving customer satisfaction and loyalty.

Your primary responsibility will be to oversee the daily operations of the front desk, ensuring that all guests receive exceptional service and that their needs are met. You will also be responsible for implementing and maintaining processes and procedures that meet or exceed hotel guest satisfaction measures.

We offer a competitive salary of $60,000 - $70,000 per year, depending on experience, as well as a range of benefits including medical, dental, and vision coverage, paid vacation time, and a 401k retirement plan.

Key Responsibilities
- Oversee the daily operations of the front desk
- Implement and maintain processes and procedures
- Ensure all front desk staff are trained in hotel policies and customer service standards

What We Offer
- Competitive salary: $60,000 - $70,000 per year
- Medical, dental, and vision coverage
- Paid vacation time
- 401k retirement plan

Requirements
- Familiarity with hotel operations preferred
- Minimum one year of front desk supervisory experience
- Exceptional verbal and written communication skills

About Our Community
We are a collaborative community invested in growth and development. We believe in recognizing and rewarding our team members for their hard work and dedication.

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