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Bilingual Sales Consultant

2 months ago

Richmond, Virginia, United States CarMax Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.

Key Responsibilities

  • Connect with customers to understand their needs and preferences
  • Use your knowledge of our inventory to guide customers towards vehicles that meet their needs
  • Provide personalized support and guidance throughout the car buying process
  • Ensure a seamless transition from online to in-store purchasing
  • Mentor and support colleagues to achieve sales targets
  • Achieve sales targets while delivering exceptional customer service

Requirements

  • Previous sales and customer service experience, preferably in a retail environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced sales environment
  • High level of self-motivation and a strong customer focus
  • Strong written and verbal communication skills
  • Ability to learn and master new technologies
  • Open availability for shifts, including nights, weekends, and holidays
  • Must be open to shifting schedules two times per year
  • Hybrid role with requirement for working on site one day per week
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

About CarMax

CarMax is a leading retailer of used cars, with a commitment to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a team of over 25,000 associates who are passionate about delivering exceptional customer service. We offer a range of benefits, including competitive pay, comprehensive training, and opportunities for career advancement.

Equal Opportunities Employer

CarMax is an equal opportunities employer, and we welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed.