Guest Navigator/Intake Coordinator
1 week ago
The Guest Navigator/Intake Specialist will join Servicios de La Raza's Essential Services team, providing case management services to clients from diverse backgrounds. This role will involve collocating with the Adams County Department of Human Services and offering assistance and referrals to address various needs.
Key Responsibilities- Provide case management services to clients, including data collection and distribution of essential items.
- Act as a liaison between outside agencies and clients, facilitating communication and support.
- Screen clients for eligibility and notify them of their denied human services appeal process.
- Maintain detailed records of client interactions and other required documents, adhering to best practices and organizational standards.
- Ensure confidentiality of client records and maintain a professional demeanor in all interactions.
- Attend networking meetings and connect with businesses, services agencies, and community organizations to form partnerships and provide clients with resources.
- Participate in staff training, in-service training, conferences, and development meetings as assigned by the supervisor.
- Attend and participate in weekly meetings, supervisory sessions, and special events.
- Bilingual in Spanish and English, with fluid competence in Spanish for writing, reading, and speaking.
- Ability to generate, edit, and present monthly reports and utilize internal tracking systems.
- Commitment to equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities.
- Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public.
- Knowledge of community resources, ability to handle multiple tasks, and adherence to deadlines.
- Proven organizational and planning skills, with proficient computer skills (Word, Excel, Outlook, Internet).
- Self-directed and able to prioritize in a fast-paced environment.
- Workforce situated across multiple regional offices, with ADA accessibility and an active Safety Committee.
- Ability to perform primary office duties, including lifting and carrying boxes weighing up to 35 pounds.
- Ability to work in an environment with frequently changing temperatures.
- Generous package including Health, Dental, Vision, Retirement Plan with Match, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistance Program, Tenure-based PTO, and up to 40 hours of Administrative Paid Time Off.
Servicios de la Raza is an Equal Employment Opportunity Employer, valuing diverse backgrounds, experiences, and viewpoints. We do not make hiring, employment, or retention decisions based on protected characteristics.
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