Guest Services Coordinator

2 weeks ago

Denver, Colorado, United States Homewood Denver DT Cvt Ctr Full time

Position Overview:

The Guest Services Coordinator plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests throughout their stay. This position is also focused on optimizing room revenue and occupancy rates.

Qualifications:

  • Minimum of 2 to 3 years of progressive experience in hospitality or a related sector is required. A High School diploma or equivalent is mandatory.
  • Relevant college coursework is advantageous.
  • Prior supervisory experience is preferred.
  • A valid driver's license for the applicable state is necessary.
  • Ability to communicate information and ideas clearly is essential.
  • Quick and accurate evaluation of alternative courses of action is required.
  • Ability to perform well in high-pressure situations, including resolving guest complaints effectively.
  • Proactive approach to job responsibilities, anticipating needs before they arise.
  • Maintain composure and objectivity under pressure.
  • Skilled in identifying, preventing, and resolving workplace issues.
  • Ability to assimilate complex information from various sources and adapt it to meet specific needs.
  • Effective listening skills to understand and clarify concerns raised by guests and colleagues.
  • Competence in handling financial information and basic arithmetic tasks.

Key Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Adhere to attendance standards as required by scheduling needs.
  • Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
  • Comply with all company standards and regulations to promote safe and efficient hotel operations.
  • Foster a warm and welcoming atmosphere at all times.
  • Set the benchmark for guest relations at the front desk.
  • Gather all necessary information when processing room reservations.
  • Monitor and manage V.I.P. and special guest requests.
  • Review daily Front Office logs and Trace Files.
  • Fully understand and execute all relevant functions of the front desk computer system.
  • Ensure timely and professional logging and delivery of messages, packages, and mail.
  • Stay informed about current rates, packages, and promotions.
  • Familiarize oneself with all in-house groups.
  • Be aware of all closed-out and restricted dates.
  • Enforce hotel credit policies consistently.
  • Perform all duties of a Front Desk Agent as needed.
  • Complete and ensure accurate filing of bucket checks, room rate verification reports, and housekeeping reports.
  • Oversee the operation of the P.B.X. console, ensuring compliance with company standards.
  • Establish and maintain effective communication and teamwork with colleagues and other departments.
  • Assist the General Manager in ensuring adherence to company standards.
  • Be knowledgeable about and assist in all emergency procedures as required.
  • Ensure that all guests are checked in and out in a friendly, efficient, and courteous manner.
  • Complete all tasks and duties on the shift checklist promptly and efficiently.
  • Ensure associates are consistently attentive, friendly, and courteous to all guests and colleagues.
  • Maximize room revenue through effective Rooms Merchandising.
  • Respond to all guest inquiries in a timely and professional manner.
  • Participate in departmental meetings and planning.
  • Help maintain productivity levels in line with budgeted standards.
  • Perform any other duties as assigned by management.
  • Assist in the training of new hires and current associates regularly.
  • Attend meetings as required by management.

Company Overview:

As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, featuring top international lodging brands to luxury hotels and lifestyle properties. Our associates are dedicated to providing exceptional service and achieving outstanding results in a culture that inspires excellence.

Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

Compensation:

Minimum: USD $14.39/Hr.
Mid: USD $17.98/Hr.
Maximum: USD $21.58/Hr.

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