Senior IT Support Specialist

3 weeks ago


Southlake, Texas, United States M3 Networks Full time
Senior Help Desk Technician

Are you a customer-centric professional with a passion for resolving technical issues? We're seeking a skilled Senior Help Desk Technician to join our team at M3 Networks.

About the Role

Serve as the primary point of contact for customers seeking technical support via phone or email.

  • Perform remote troubleshooting and walk customers through the troubleshooting process.
  • Follow up and update ticket status with customer information.
  • Identify and suggest possible improvements on procedures.
What We're Looking For

We're seeking a team player who is driven to succeed, diligent with note-taking, and passionate about customer service.

  • CompTia A+ and Network+ certifications are a plus.
  • Windows Server certifications preferred.
  • Bachelors degree preferred.
About M3 Networks

We're a leading IT support and cybersecurity provider in the Dallas Fort Worth area, dedicated to protecting and growing small businesses with best-in-class IT support.

Our total compensation and benefits package includes:

  • Salary based on experience, drive, and value to the company.
  • Ascension plan if applicable.
  • 95% company-paid health, dental, life, and vision benefits.
  • 3% match on IRA or 401K contributions.
  • 14+ days of paid time off and two weeks vacation.
Our Hiring Process

We're committed to finding the right fit for our team. Our hiring process includes:

  • Submit your application.
  • Submit your video interview.
  • Zoom interview (30 minutes).
  • Technical assessment (30 minutes to 1 hour).
  • In-person interview (1 hour).


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