Senior Technical Support Specialist

3 weeks ago

Southlake, Texas, United States TEKsystems Full time
Job Overview

TEKsystems is seeking a Senior Technical Support Specialist to join our team. The ideal candidate will have a minimum of 3+ years of experience in a corporate and enterprise environment, supporting multiple types of hardware, software, applications, networks, active directory, mobile devices, and peripheral devices. The candidate should also have experience with Windows 10 and MS Office Suites, as well as providing over-the-phone support, chat, and remote support. Excellent customer service and communication skills are essential.

As a Senior Technical Support Specialist, you will be responsible for providing timely resolution of problems or escalation on behalf of the customer and ensuring their satisfaction. You will also provide incident status updates to management and end-users per service level guidelines. Additionally, you will support and maintain effective relationships with users, develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.

The ideal candidate will also have experience with ticketing systems (e.g., Remedy or Smart IT), SCCM, Active Directory, Remote Tools, and MS Office. A working knowledge of PC technical support, systems administration, networking, Windows, and Mac OS is also required. A Bachelor's or Associate's degree in Information Technology or a related field is preferred.

This is a full-time position with opportunities for professional growth and development. The salary range for this position is $60,000 - $80,000 per year, depending on experience. The company is based in Phoenix or Dallas, and the work environment is stable with opportunities for career advancement.

Responsibilities
  • Diagnose and troubleshoot end-user desktop application issues and provide appropriate solutions.
  • Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction.
  • Provide incident status updates to management and end-users per service level guidelines.
  • Support and maintain effective relationships with users.
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
  • Provide support for PCs, laptops, printers, cell phones, and tablets.
  • Support end-users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM.
  • Perform account management and maintenance for various applications and systems.
  • Communicate with customers at all levels of technical and non-technical skills sets.
Requirements
  • Minimum 3+ years of experience in a corporate and enterprise environment.
  • Experience with Windows 10 and MS Office Suites.
  • Experience with providing over-the-phone support, chat, and remote support.
  • Excellent customer service and communication skills.
  • Experience with ticketing systems (e.g., Remedy or Smart IT), SCCM, Active Directory, Remote Tools, and MS Office.
  • Working knowledge of PC technical support, systems administration, networking, Windows, and Mac OS.
  • Bachelor's or Associate's degree in Information Technology or a related field.
Benefits

TEKsystems offers a competitive salary range of $60,000 - $80,000 per year, depending on experience, and opportunities for professional growth and development. The company is based in Phoenix or Dallas, and the work environment is stable with opportunities for career advancement.

The ideal candidate will have the opportunity to work with and support the latest technology, develop strong relationships with users, and contribute to the success of the team. The company values its employees and offers a range of benefits, including flexible working hours, opportunities for training and development, and a positive and supportive work environment.

If you are a motivated and experienced technical support professional looking for a new challenge, please apply today. We look forward to hearing from you

  • Technical Support Specialist

    4 weeks ago

    Southlake, Texas, United States M3 Networks Full time

    Technical Support RoleM3 Networks is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will serve as the first point of contact for customers seeking technical support over the phone or email. Your primary responsibility will be to provide exceptional customer service and resolve technical issues in a...

  • Senior IT Support Specialist

    4 weeks ago

    Southlake, Texas, United States M3 Networks Full time

    Job DescriptionAt M3 Networks, we're seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with the highest level of service.Key Responsibilities:Provide technical support to customers...

  • Senior IT Solutions Specialist

    3 days ago

    Southlake, Texas, United States Papyrus Software USA Full time

    Papyrus Software USA is seeking a highly skilled Senior IT Solutions Specialist to join their team. As an experienced IT professional, you will be responsible for demonstrating, configuring, implementing, and supporting an industry-leading software solution.The ideal candidate will have a proven ability to excel in a customer-facing role, with a natural...

  • Certified Nursing Assistant

    4 weeks ago

    Southlake, Texas, United States Discovery Senior Living Full time

    Discover Your PurposeAt Discovery Senior Living, we're committed to providing a safe and supportive work environment where our team members can grow and thrive. As a Certified Nursing Assistant (CNA), you'll play a vital role in delivering exceptional care to our residents.Responsibilities:Provide hands-on care and emotional support to residents, maintaining...

  • Surgical Support Specialist

    4 weeks ago

    Southlake, Texas, United States Methodist Health System Full time

    Job Summary:The Surgical Support Specialist provides support services to the OR team under the direction and supervision of a Registered Nurse. This role involves performing Peri-Operative related duties as required, maintaining proper care and storage of supplies, instruments, and equipment used for surgical patient care. The Specialist will also record and...

  • Senior Software Engineer

    4 weeks ago

    Southlake, Texas, United States TWO95 International Full time

    Job Title: Senior Software EngineerWe are seeking a highly skilled Senior Software Engineer to join our team at TWO95 International.**Job Summary:**As a Senior Software Engineer, you will be responsible for gathering requirements for interfaces between SAP ECC and Coupa Procurement & Invoicing. You will develop software technical specifications, advise the...

  • Medical Support Specialist

    4 weeks ago

    Southlake, Texas, United States Methodist Health System Full time

    Job SummaryMethodist Health System is seeking a skilled Medical Support Specialist to join our team at Methodist Southlake Medical Center. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support services to our patients, nursing unit, and professional staff.Key Responsibilities Assist with patient care...

  • Medical Support Specialist

    4 weeks ago

    Southlake, Texas, United States Platinum Dermatology Partners Full time

    Job SummaryWe are seeking a skilled Medical Support Specialist to join our team at Platinum Dermatology Partners. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our medical team.ResponsibilitiesEscort patients to and from exam rooms, assisting them in preparing for exams.Enter medical...

  • Customer Support Specialist

    4 weeks ago

    Southlake, Texas, United States Careerbuilder-US Full time

    Job Description: We are seeking a Customer Support Specialist to join our team at Careerbuilder-US. The ideal candidate will be responsible for making outbound phone calls to verify ownership, updating customer information in our database, and collecting and researching current licenses. Additionally, they will complete due diligence on ownership, organize...

  • Senior Manager of Production Support

    4 weeks ago

    Southlake, Texas, United States The Charles Schwab Corporation Full time

    Job SummaryAs a Senior Manager of Production Support at The Charles Schwab Corporation, you will lead a team of Site Reliability Engineers (SRE) in their journey to maturity and individual performance management. This role involves overseeing Production Engineering efforts to ensure systems are designed for operational excellence and reliability. You will...

  • Executive Support Professional

    1 month ago

    Southlake, Texas, United States Delta Dallas Full time

    Senior Administrative Assistant OpportunityWe are seeking a highly skilled and experienced Senior Administrative Assistant to support multiple executives at the Partner and VP-level for a private investment firm based in Southlake.The ideal candidate will have a strong background in executive support, with a minimum of three to five years' experience in...

  • Senior Software Architect

    3 weeks ago

    Southlake, Texas, United States Sabre GLBL Inc. Full time

    Job SummarySabre GLBL Inc. is seeking a highly skilled Senior Software Engineer to manage the Salesforce CPQ platform and act as a strategic partner in using this system across the business.The ideal candidate will have a strong background in Salesforce and CPQ functionality, with experience in designing, testing, building, and implementing secure, scalable...

  • Senior Software Engineer

    4 weeks ago

    Southlake, Texas, United States Gate Sentry Full time

    Gate Sentry is seeking a highly skilled Senior Software Engineer to lead our development team and drive our software strategy forward. As a key member of our team, you will be responsible for overseeing the planning, execution, and success of complex technical projects, while also working on your own cutting-edge projects.Key Responsibilities:Lead the...

  • Application Security Specialist

    2 days ago

    Southlake, Texas, United States Diverse Lynx Full time

    Job Description:We are seeking a highly skilled Application Security Specialist to join our team at Diverse Lynx LLC. As an Application Security Specialist, you will be responsible for testing and validating the security of our applications, ensuring that they meet the highest standards of security and compliance.Key Responsibilities:Test and document the...

  • Technical Program Manager

    4 weeks ago

    Southlake, Texas, United States Variosystems Inc Full time

    Job Title: Technical Program ManagerAt Variosystems Inc, we are seeking a highly skilled Technical Program Manager to join our team. As a Technical Program Manager, you will be responsible for managing existing and new customer programs, ensuring the successful completion of projects, and providing technical solutions to meet customer needs.Key...

  • Senior Software Engineer

    4 weeks ago

    Southlake, Texas, United States TWO95 International Full time

    Job Title: Senior Software EngineerLocation: Southlake, TXJob Type: 6+Months ContractRate: $50/hrRequirements: Gathering requirements for interfaces between SAP ECC and Coupa Procurement & Invoicing. Development of software technical specifications. Advising middleware team on mapping between Coupa APIs and SAP BAPIs. If necessary, developing new (or...

  • Senior Identity Management Specialist

    4 weeks ago

    Southlake, Texas, United States JobRialto Full time

    Job OverviewWe are seeking an experienced Solutions Architect to design and implement scalable and secure user profile and identity management solutions. The ideal candidate will have extensive experience with identity management tools and protocols, and the ability to lead technical teams in delivering high-quality solutions.Key Responsibilities: Design and...

  • Senior Identity Management Specialist

    4 weeks ago

    Southlake, Texas, United States JobRialto Full time

    Job Overview: At JobRialto, we are seeking an experienced Solutions Architect to design and implement scalable and secure user profile and identity management solutions. The ideal candidate will have extensive experience with identity management tools and protocols, and the ability to lead technical teams in delivering high-quality solutions.Key...

  • Healthcare Professional

    3 weeks ago

    Southlake, Texas, United States Discovery Senior Living Full time

    Senior Living Care ManagerAt Discovery Senior Living, we're dedicated to providing exceptional care and support to our clients. As a Senior Living Care Manager, you'll play a vital role in ensuring our clients receive the best possible care. Your responsibilities will include health care management and coordination of our staff to achieve optimal clinical,...

  • Cybersecurity Engineer

    4 weeks ago

    Southlake, Texas, United States Charles Schwab Full time

    Job SummaryWe are seeking a highly skilled Cybersecurity Engineer to lead our technical efforts in reducing risks on broad product capabilities, security domains, or complex technical systems. The ideal candidate will have a strong background in network and cloud security, with experience in tool selection, design, deployment, maintenance, and operations.Key...