Enterprise Software Customer Service Specialist

3 weeks ago


Southlake, Texas, United States Papyrus Software USA Full time
Customer Service & Support Specialist

We're seeking a talented Customer Service & Support Specialist to join our high-performing team in Southlake, TX.

Key Responsibilities:
  • Provide exceptional customer support through training, maintenance, and technical guidance.
  • Identify and capitalize on upsell and cross-sell opportunities to drive business growth.
  • Collaborate with clients to schedule solution presentations and craft compelling proposals.
  • Ensure timely and accurate software maintenance purchases and invoicing.
  • Deliver consultancy services and software workshops to clients.
  • Build strong relationships with clients through effective communication and interpersonal skills.
Requirements:
  • At least 5 years of experience in the IT field with a focus on customer service for software.
  • Proven experience with administrative and logistical tasks in customer support.
  • Excellent communication and interpersonal skills, with an emphasis on active listening.
  • Strong work ethic, problem-solving skills, and a passion for exceeding expectations.
What We Offer:
  • Competitive salary and commission opportunity.
  • Flexible work arrangements.
  • Comprehensive health insurance plan.
  • Dynamic and stimulating international work environment.
  • Ongoing training and development opportunities.
  • Company travel and events (based on performance).


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