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Night Auditor Position
4 weeks ago
Job Title: Night Auditor
The Night Auditor is a key member of the Red Roof Inn team, responsible for ensuring the highest level of service to our guests. This role requires a strong focus on maintaining positive guest interactions, while consistently and courteously responding to their needs and requests.
The Night Auditor is responsible for handling guest accounting and cashier functions, making and changing reservations, and reviewing and reporting rate availability. This role also involves maintaining confidentiality of guest information and pertinent hotel data, as well as performing daily cash counts and preparing bank deposits.
Duties and Responsibilities:
- Welcome guests with a friendly greeting and smile, and perform all guest-related services.
- Handle reservation requests, check guests in/out, and handle guest accounting and cashier functions.
- Make, change, and monitor reservations, review and report rate availability using the front desk computer system, and update and monitor room status.
- Maintain confidentiality of guest information and pertinent hotel data.
- Perform daily cash count, prepare bank deposit, and review of audit packages.
- Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger, and update corporate memorandum and/or operations manuals.
- Communicate with Inn Management and other GSRs, as needed, about problems, requests, and/or concerns regarding guests or rooms.
- Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned, and rooms in need of maintenance.
- Cross train in all front desk shifts and other departments in the hotel, and train new hires in front desk functions.
- Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval.
- Comply with all OSHA standards.
- Provide special services for guests upon request.
- Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.).
- Perform other duties as assigned.
Qualifications:
- 1-2 years in a previous customer service position preferred.
- Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).
- Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff.
- Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision.
- Basic English communication (verbal and written) skills are required.
- May be required to work nights, weekends, and/or holidays.
Working Conditions:
Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Required qualifications:
- 18 years or older
- Legally authorized to work in the United States
Preferred qualifications:
- Able to comfortably lift 50 lbs
Wage: $9.00 to $12.00 hourly
