Client Service Representative

3 weeks ago


Chicago, Illinois, United States IRA Club, LLC Full time
Job Overview

IRA Club, LLC is seeking a highly skilled Client Care Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and providing a five-star experience.

Key Responsibilities
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Assist clients with account-related tasks, including balance inquiries, account changes, and online access.
  • Process and communicate cash transfer information to clients.
  • Participate in training and development opportunities to enhance your knowledge and skills.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Perform other tasks as assigned to support the team's success.
Requirements
  • At least two years of experience in a customer service or office position.
  • Experience working with CRM software is a plus.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Passion for delivering exceptional customer service.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

IRA Club, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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