Client Service Representative
3 days ago
Job Title: Client Service Representative
Location: Chicago, IL (Onsite)
Job Type: Full-time
About Us: Corporation Service Company (CSC) is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.
Job Summary: We are seeking a highly motivated and customer-focused Client Service Representative to join our Annual Reports Preparation & File team. As a Client Service Representative, you will work directly with our clients and internal teams to provide solutions that help their business run smoother and smarter.
Key Responsibilities:
- Build relationships with clients to understand their unique needs and concerns
- Research, analyze, review, and process legal documents
- Fulfill requests and answer questions for internal and external customers via phone or electronically
- Provide excellent client service to both internal and external clients
- Manage client portfolios and organize workflow to meet clients' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
Requirements:
- At least 5 years of experience working in a business-to-business customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong research skills
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
What We Offer:
- Excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts
- 401(k) with employer match and profit-sharing
- Paid time off
- Tuition reimbursement
- Global career opportunities
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application through our website.
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