Client Service Representative

3 days ago


Chicago, Illinois, United States Corporation Service Company Full time
Job Description

Job Title: Client Service Representative

Location: Chicago, IL (Onsite)

Job Type: Full-time

About Us: Corporation Service Company (CSC) is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.

Job Summary: We are seeking a highly motivated and customer-focused Client Service Representative to join our Annual Reports Preparation & File team. As a Client Service Representative, you will work directly with our clients and internal teams to provide solutions that help their business run smoother and smarter.

Key Responsibilities:

  • Build relationships with clients to understand their unique needs and concerns
  • Research, analyze, review, and process legal documents
  • Fulfill requests and answer questions for internal and external customers via phone or electronically
  • Provide excellent client service to both internal and external clients
  • Manage client portfolios and organize workflow to meet clients' time frames and demands
  • Data entry of client information, electronic filing, and retrieval of documents
  • Navigate between multiple databases quickly and accurately
  • Recommend process improvements where applicable
  • Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

Requirements:

  • At least 5 years of experience working in a business-to-business customer service or administrative capacity
  • Energetic self-starter who thrives in a fast-paced, team-oriented environment
  • Attention to detail and accuracy
  • Strong research skills
  • Strong prioritization and time-management skills
  • Flexibility and agility, with the ability to multitask
  • Problem-solving skills
  • Strong computer skills and proficiency in MS Office, Word, and Excel
  • Excellent verbal and written communication skills
  • Salesforce experience a plus

What We Offer:

  • Excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts
  • 401(k) with employer match and profit-sharing
  • Paid time off
  • Tuition reimbursement
  • Global career opportunities

How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application through our website.



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