Hospitality Ambassador

4 days ago


New York, New York, United States Atria Physician Practice New York PC Full time
Job Summary

We are seeking a highly motivated and personable Hospitality Greeter to join our team at Atria Physician Practice New York PC. As a key member of our hospitality team, you will be responsible for providing a warm and personalized welcome to our members, ensuring their experience is exceptional from start to finish.

Key Responsibilities
  • Greet and Welcome Members: Greet each member by name with recognition and warmth upon their arrival, creating a friendly and inviting atmosphere where members feel valued and comfortable.
  • Manage Member Materials: Handle necessary printed materials for member appointments, ensuring accuracy and completeness.
  • Collaborate with Team Members: Work closely with the General Manager of Hospitality and Atria care team to address member needs and preferences, providing regular updates on member interactions and feedback.
  • Record Keeping: Maintain accurate and consistent records of member appointments by checking in each member promptly on arrival using our healthcare management system.
  • Member Experience: Assist the Member Experience Team in curating and coordinating Atria's Gifting Program, and creating memorable moments for members based on their preferences and special occasions.
  • Support Services: Support Concierge Greeter with receiving incoming and outgoing packages, and maintain the member library to ensure books on display are ordered, tidy, organized and available to Atria Members.
  • Food and Beverage Service: Support Hospitality Services team with food and beverage service as needed.
Requirements
  • Previous Experience: Previous experience in a customer service or hospitality role, preferably in a healthcare or a high-end service setting.
  • Interpersonal Skills: Strong interpersonal skills and ability to engage with diverse individuals.
  • Attention to Detail: Keen attention to detail and the ability to provide personalized service.
  • Software Proficiency: Proficiency in using Athena or similar healthcare management software is preferred.
  • Uniform Guidelines: Willingness to adhere to the uniform guidelines; uniforms will be provided for the role.
Benefits
  • Health and Wellness Benefits: Excellent health and wellness benefits, 100% paid by Atria.
  • Community Involvement: Time to give back and make an impact in underserved communities.


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