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Hospitality Ambassador

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New York, New York, United States Mina Group Full time
Job Summary

Bourbon Steak, a renowned restaurant under the Mina Group, is seeking a skilled Host/Hostess to provide exceptional guest experiences. As a key member of our team, you will be responsible for creating a warm and inviting atmosphere, ensuring seamless service, and upholding the highest standards of hospitality.

Key Responsibilities
  • Initial Guest Interaction: Greet and welcome guests, setting the tone for their dining experience.
  • Seating and Service: Efficiently seat guests, answer phone calls, direct guests to the bar, lounge, or restrooms, and maintain a smooth service flow.
  • Team Collaboration: Work effectively with colleagues to ensure excellent service, communicate clearly, and maintain a clean and organized workspace.
  • Guest Satisfaction: Ensure all guests feel welcome, receive responsive and professional service, and have a memorable experience.
  • Quality Control: Maintain high standards of quality, cleanliness, and organization in the dining area and throughout the restaurant.
  • Continuous Improvement: Recognize areas for improvement and suggest positive solutions to enhance the guest experience and restaurant operations.
Requirements
  • Experience: 1-2 years of fine dining experience, with a strong understanding of service procedures and functions.
  • Knowledge: Familiarity with fine dining, service procedures, and food and beverage knowledge.
  • Skills: Excellent communication, teamwork, and problem-solving skills, with a strong attention to detail.
  • Education: High school diploma or equivalent required.
  • Personal Qualities: Impeccable grooming, good hygiene, and a pleasant phone demeanor.
Compensation

$25.35/hour plus tips (base rate increases to $28.73 after 2 years and $33.80 after 4 years)