Client Service Representative

4 weeks ago

Fort Lauderdale, Florida, United States SP Plus Corporation Full time
Job Summary:

We are seeking a highly motivated and customer-focused Client Service Representative to join our team at SP Plus Corporation. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the highest quality experience for our clients and customers.

Key Responsibilities:
Assist customers with parking services and facilitate the expedient flow of traffic through the facility
Lead programs to improve client and customer satisfaction
Assist in the management of the day-to-day activities of the assigned location
Monitor parkers in pay-in lanes
Interact with customers in a friendly and professional manner
Provide assistance to customers that have forgotten where they parked their vehicle
Perform other necessary functions as assigned

Requirements:
High School Diploma or equivalent combination of experience and education
Experience with automated parking access control hardware and software or a high aptitude for technology
Ability to read, write, and interpret the English language
Ability to effectively present information in one-on-one and small group situations
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high. The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

Equal Opportunity Employer:
SP Plus Corporation is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP Plus Corporation does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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