Client Support Specialist
2 weeks ago
Customer Service Representative
Schedule: Remote (TX & FL applicants only)
This role provides a dynamic and energetic call center atmosphere for individuals eager to positively influence clients' lives. Our Customer Service Representatives serve as the main point of contact for clients enrolled in our debt resolution program. Throughout their journey, clients may have inquiries or issues that require prompt, confident responses and solutions from knowledgeable professionals. Every aspect of this role is focused on delivering an exceptional customer experience while ensuring high levels of satisfaction and retention.
ResponsibilitiesCollaborate with the Client Services Team to provide outstanding customer service and achieve retention objectives. Address all client inquiries and concerns swiftly, professionally, and comprehensively. Foster rapport and trust with clients through open and transparent communication via phone and email. Utilize our CRM system to manage client accounts and document interactions with precision and clarity. Assist in reviewing enrollment details to guarantee clients' success in completing the program and engage in key retention activities throughout. Handle and manage escalation calls with courtesy and professionalism. Work closely with other departments to ensure clients' success in the program. Qualifications
Education Requirements
High school diploma or equivalent; 1 year of call center experience preferred but not mandatory.
***Fluency in Spanish is a plus
Qualifications & Skills
Minimum of 1 year of customer service experience required; call center experience preferred. Reliable internet connection is essential. A positive demeanor, team-oriented attitude, and empathy towards clients' challenges. Strong multitasking, time management, and organizational abilities. Clear and professional communication skills, both verbal and written. Experience in an administrative or customer service role. Background in financial services, particularly banking, personal loans, and credit cards is advantageous. Previous experience in debt settlement is highly desirable. A strong work ethic and flexibility to work varied schedules as needed. Proficiency in Word, Excel, and Outlook.The skills outlined above describe essential job functions and are not intended to be an exhaustive list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.
Customer Service Representative Benefits:
Comprehensive Medical/Vision/Dental Benefits 401K with Company Match 15 Days Paid Time Off Paid Holidays and Vacations An Exceptional Company Culture Employee Referral BonusesBegin your career journey with J.G. Wentworth today
J.G. Wentworth is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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