Customer Service Representative
1 week ago
This is an entry-level office support position involving extensive personal and telephone contact with customers in various areas, including water customer service, property taxes, and motor vehicles. Through on-the-job training, employees perform progressively responsible work in one of the following areas: collecting payments on water accounts, processing title applications and dealer titles, collecting ad valorem taxes, and issuing vehicle license plates and decals.
Key Responsibilities:
- Receives and processes payments using an online computer system; prepares and distributes receipts; answers customer inquiries concerning payments.
- Opens cash drawer daily; takes payments by check, cash, money order, and credit card; prints daily transaction reports; verifies the accuracy of payments being applied to the computerized system; may make intermittent or daily deposits.
- Explains department/office processes to customers including any documentation needed to process payments, and reviews documents submitted for completeness and accuracy.
- Provides information to the general public by telephone or in-person; answers inquiries or requests and resolves complaints and problems.
- Explains general department/office procedures, services, office hours, and accounts payable procedures.
- Performs routine clerical and filing duties; receives, sorts, and distributes mail; maintains a variety of department/office financial and account files.
- Performs other customer service work specific to an area of assignment which may include: pursuing delinquent personal property taxes, setting-up new customer water accounts, processing account adjustments, selling well water tests, generating work orders, processing vehicle titles, and issuing license plates and decals.
Requirements:
- High school diploma or equivalent
- One (1) year of office support experience involving extensive public contact
- OR have a combination of education, training, and work experience that is equivalent to #1 and #2 above that provides the requisite knowledge, skills, and abilities for this job
Preferred Qualifications:
- Paraprofessional experience in business, accounting, or a related field in a computerized work environment
Working Conditions:
The work is typically performed in an office with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Ability to:
- Communicate effectively, both orally and in writing
- Research and stay updated on applicable laws and regulations
- Distinguish between shades of color
- Talk and hear
- Walk, stand, sit, stoop, kneel, crouch, reach, lift light objects, and to use fingers/hands in order to perform a wide variety of assigned tasks
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