Atlanta Hawks Guest Relations Specialist

6 days ago


Atlanta, Georgia, United States AEG Full time
Join Our Team:

We're looking for a talented Guest Relations Specialist to join our team at State Farm Arena As a member of our team, you'll have the opportunity to work in a fast-paced, dynamic environment where no two days are ever the same. You'll be working closely with our event staff, ensuring that every guest has an exceptional experience from start to finish.

This role requires someone who is passionate about delivering top-notch service, has excellent communication skills, and can think on their feet. If you're a team player who thrives in a collaborative environment, we want to hear from you

Duties and Responsibilities:
  • Assist guests with directions and information regarding events and services
  • Respond to guest inquiries and resolve issues in a professional and courteous manner
  • Work collaboratively with event staff to ensure seamless execution of events
  • Participate in pre-event preparations and post-event evaluations
  • Develop and maintain strong relationships with event partners and vendors
  • Stay up-to-date on arena policies and procedures
  • Attend training sessions and workshops to enhance knowledge and skills

Requirements:
  • 2+ years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including evenings, weekends, and holidays

Physical Requirements:
  • Ability to stand for long periods of time and walk up and down stairs
  • Must be able to lift up to 25 pounds

Estimated Salary: $38,000 - $52,000 per year

About Us:
AEG is committed to fostering a culture of excellence, diversity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.
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