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Technical Solutions Specialist

2 months ago

Manchester, New Hampshire, United States Celestica Full time

Job Summary

Celestica is seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will be the primary technical resource for our account management sales force and provide both pre-sales and post-sales activities for new and existing customers.

Key Responsibilities

  • Lead and manage the technology evaluation stage of the sales process, working closely with our sales and business teams to understand our customers' challenges and solve for their requirements.
  • Collaborate with our design, engineering, manufacturing, and supply chain teams to create and deliver maximum value to our customers.
  • Clearly articulate technology and product positioning and develop value propositions for both business and technical users.
  • Establish and maintain strong relationships with assigned customers throughout the complete sales cycle and post-sales account support processes.
  • Work closely with Sales to drive the sales process and share in quota target objectives.
  • Develop and maintain strong relationships with key customer accounts – act as the primary product solutions interface.
  • Lead technical solution development for customers with requirements discovery / mapping the Celestica portfolio and software / use case / application requirements.
  • Lead the technical aspect of RFI/RFQ responses to strategic opportunities - develop proposals with unique value propositions that differentiate Celestica.
  • Support account management and sales team with technical solutions tailored to their specific customers' needs including capabilities and roadmaps - remove all technical hurdles required to successfully close opportunities.
  • Obtain insights into customers' product, technology, and business strategy and contribute the insights as the inputs to Celestica's Hardware Platforms Solutions roadmap.
  • Help to clarify customers' product requirements and provide input into the development SOW.
  • Support technical conversations with the customers for product questions and issues post-win - act as a liaison to the internal development teams.
  • Keep current with technical directions of our key strategic partners, such as Intel, Microsemi, Broadcom, Microsoft, VMware, WDC, and Samsung.
  • Participate in standards committees and industry groups as appropriate.
  • Prepare and present technical presentations and product demonstrations to customers, industry groups, trade shows, etc.
  • Maintain current and advise customers on industry trends, future technologies, and market opportunities.

Requirements

  • Proven track record in enterprise networking sales and related technologies.
  • Thrives in the dynamic environment of a growing technical organization with an expanding customer base.
  • Communicate professionally and consultatively in written responses to emails, presentations, RFPs, and reports.
  • Be organized and analytical, and able to overcome sales challenges through creative and collaborative approaches.
  • Be a self-motivated individual capable of working with a minimum of supervision in a dynamic team environment.
  • Have excellent interpersonal skills: be able to communicate effectively with members of other teams, departments, and customers as a high degree of liaison is required to be successful.
  • Have at least 5+ years of direct experience in datacenter and access networking system sales to both enterprise and channel markets, in addition to five years of relevant technical experience in IT infrastructure.
  • Have experience with networking systems, topologies, applications, challenges, and advantages.
  • Proven hands-on capabilities with Linux, Windows, SAN, and networking NOS technologies.
  • Experience with networking protocol, management, and security technologies and applications is a must.
  • Experience and familiarity with related storage and compute systems which rely on networks is a plus.
  • Experience with dominant network NOS environments, particularly SONIC is a plus.
  • Experience with standards, organizations, and consortiums of relevant technologies is a plus.

Physical Demands

  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
  • Frequent overnight travel may be required.
  • Duties of this position may require working very long hours for months at a time.

Typical Experience

  • 11+ years of technology-related engineering/marketing and business development experience.

Typical Education

  • Have a B.S in Electrical Engineering, Computer Science, or a related field.