Customer Service Representative for the Contact Center

2 weeks ago


GondrecourtleChâteau, Grand Est, United States growroseville Full time

**Job Summary**

GrowRoseville is seeking a highly skilled and customer-focused Customer Service Representative to join our Contact Center team. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Assist credit union members primarily over the phone, through online chat or other electronic methods
  • Assist members with online banking services and troubleshooting
  • Perform duties and responsibilities with regard to opening and processing changes on various account types
  • Identify and recommend products and services aligned with member needs
  • Handle multiple tasks in a fast-paced environment
  • Process transactions in a timely manner
  • Handle internal and external member issues to ensure member satisfaction
  • Back up other departmental functions as necessary to ensure timely and accurate duty completion
  • Establish new memberships and seek to maximize product and service usage
  • Perform all duties and responsibilities with regard to opening and processing changes on savings and transaction accounts
  • Ensure all legal requirements have been met when assisting members
  • Actively cross-sell credit union products and services
  • Fulfill Hiway's Value Proposition, Member Promise, and Employee Promise
  • Meet scorecard performance goals
  • Adhere to any and all current and/or future policies, procedures, and guidelines
  • Assume all duties as assigned by management

Requirements:

  • Excellent verbal and written communication skills
  • Ability to multitask in a fast-paced environment
  • Detail-oriented
  • Problem-solving
  • Project management
  • Working knowledge of Microsoft Office Products


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