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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Records Agent at the State of Minnesota.
This is a full-time position that requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities- Provide top-notch customer service to Driver and Vehicle Services (DVS) customers in person and via electronic mail.
- Represent the primary point of contact for DVS and serve as the agency's face to customers coming in-person to divisional public offices.
- Answer questions and fulfill requests for driver's license and motor vehicle transactions and information.
- Locate customer records in the electronic DVS system and provide information in response to customer inquiries or print out copies of records to clientele.
- Perform counter operations, electronic transactions, and accurate fee collection while following the guidance of State and Federal data privacy laws.
- Ability to communicate with others and understand information; read, write, and respond to customers in fluent English.
- Cashiering and basic math skills in order to collect, count, reconcile, and complete daily transactions.
- Ability to provide in-person customer service sufficient to assist working in a high-volume, stressful environment.
- Ability to provide prompt, courteous, and accurate information to customers on the phone or in person (face-to-face contact).
- Typing/Keyboarding skills.
- Data entry skills sufficient to enter accurate data onto paper forms and computer entry screens.
- Excellent attendance.
- High level of customer service with the ability to continually learn, adapt, and excel with internal and external customers to interact face-to-face.
- Possess excellent verbal and written communication skills necessary to independently compose high-level communications relaying complex division resolutions to a wide variety of customers.
- Possess a working knowledge of Microsoft Office suite of programs (Outlook, Word, Excel) with proficient technical ability to navigate, retrieve, and utilize data from a variety of electronic resources, including electronic DVS systems (MNDRIVE), document management, and web-based applications.
- Knowledge of a written and spoken second language (e.g., Spanish, Hmong, or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.
- The ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
This position requires occasional movement and transportation of articles such as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.
Additional RequirementsThis position requires successful completion of the following:
- Criminal history check.
- Reference check.
- Credit check.
- Fingerprint (EDL) check.
- US citizenship check.