Hotel Operations Manager

2 weeks ago


Aberdeen, Washington, United States LBA Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Guest Service Manager to join our team at LBA Hospitality. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and driving revenue growth through effective management of hotel operations.

Key Responsibilities
  • Lead and manage a team of Front Office staff to deliver exceptional guest service and ensure seamless hotel operations.
  • Develop and implement strategies to drive revenue growth, improve guest satisfaction, and increase employee engagement.
  • Collaborate with other departments to ensure effective communication and coordination of hotel operations.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
  • Minimum 1 year of experience in a supervisory or management role in the hospitality industry.
  • Proven track record of delivering exceptional guest service and driving revenue growth.
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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