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Front Desk Representative

2 months ago

Aberdeen, Washington, United States Aberdeen Best Western Ramkota Hotel Full time
Hotel Front Desk Agent Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aberdeen Best Western Ramkota Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Perform all check-in and check-out tasks efficiently and accurately
  • Manage online and phone reservations, ensuring seamless communication with guests
  • Inform customers about payment methods and verify their credit card data to ensure secure transactions
  • Register guests, collecting necessary information and ensuring a smooth check-in process
  • Welcome guests upon their arrival and assign rooms, providing a warm and welcoming experience
  • Provide information about our hotel, available rooms, rates, and amenities, ensuring guests are well-informed and satisfied
  • Respond to clients' complaints in a timely and professional manner, resolving issues promptly and fairly
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
  • Upsell additional facilities and services, when appropriate, to enhance the guest experience
  • Maintain updated records of bookings and payments, ensuring accurate and efficient record-keeping
Requirements:
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, such as OnQ or Jonus Chorum
  • Customer service experience, with a focus on providing exceptional service
  • Excellent communication and organizational skills, with the ability to multitask and work in a fast-paced environment
About Us:

Aberdeen Best Western Ramkota Hotel is a leading hospitality provider, committed to delivering exceptional service and creating memorable experiences for our guests. We are an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team.