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Front Office Operations Supervisor

2 months ago

Aberdeen, Washington, United States LBA Hospitality Full time
Position Overview
As a key leader in our organization, the Guest Service Manager is accountable for overseeing the daily functions of the Front Office. This role encompasses a variety of responsibilities including personnel management, budget oversight, and financial accountability.

Essential Qualifications
Given the nature of this position, candidates must demonstrate integrity and reliability, as they will have access to guest accommodations and property. Successful applicants will be required to pass a security clearance in accordance with company policies.
  • Minimum of one year of supervisory experience managing at least three team members.
  • At least two years of experience in the service sector.
Core Responsibilities
The Guest Service Manager must be capable of performing essential functions, including:
  • Ability to lift and carry up to 30 pounds and push or pull up to 60 pounds.
  • Capability to stand for extended periods, bend, stretch, and reach.
  • Effective communication skills in English; proficiency in additional languages is advantageous.
  • Exhibit professionalism, honesty, and integrity consistently.
Knowledge, Skills, and Abilities Required
Successful candidates will possess knowledge in:
  • Supervisory techniques including hiring, training, performance evaluation, and motivation.
  • Local area attractions, dining, and entertainment options to assist guest inquiries.
  • Daily hotel operations, including awareness of events, updates, and procedural changes.
  • Comprehensive understanding of the property, staff roles, services, and pricing structures.
Skills include:
  • Training and developing team members through various methods.
  • Monitoring and documenting team performance with constructive feedback.
  • Proficiency in operating property management systems.
  • Organizing supplies and managing inventory effectively.
Abilities encompass:
  • Multitasking while maintaining a focus on guest and associate satisfaction.
  • Communicating effectively with guests, department heads, and support staff.
  • Resolving guest concerns with professionalism and a hospitable demeanor.
  • Marketing and promoting services to enhance visibility and sales.
  • Staying organized and proactive in a dynamic environment.
Specific Duties
The Guest Service Manager will:
  • Foster a cohesive team environment through effective hiring, training, and development.
  • Encourage positive morale and a welcoming atmosphere.
  • Complete administrative tasks promptly, including scheduling, payroll, and inventory management.
  • Operate within budgetary constraints to maximize revenue.
  • Ensure adherence to safety and security protocols, with a thorough understanding of emergency procedures.
  • Deliver the highest quality of service and product to guests.
  • Comply with all company policies and procedures as outlined in the Associate Handbook.
  • Maintain certification from an approved responsible vendor training program.
  • Utilize communication logs to ensure seamless information transfer between shifts.
  • Perform additional duties as assigned based on operational needs.
Working Conditions
This role requires standing and walking for extended periods while maintaining a professional demeanor. Flexibility in scheduling is essential, with availability required for weekends and holidays.

Opportunities for Advancement
In preparation for future promotions, the Guest Service Manager will have the opportunity to train potential successors, enhancing their leadership skills for advancement to roles such as Assistant General Manager or General Manager.