Front Office Operations Supervisor

1 week ago

Aberdeen, Washington, United States LBA Hospitality Full time
Position Overview
The Guest Service Manager is accountable for overseeing the daily operations of the Front Office, which encompasses personnel management, budget oversight, and financial controls.

Essential Qualifications
As a representative of LBA Hospitality, individuals in this role must demonstrate integrity and reliability, necessitating the successful completion of a security clearance as per company policy.
  • Minimum of one year experience in a supervisory role managing at least three team members.
  • At least two years of experience in the hospitality sector.
Key Responsibilities
Must be capable of performing essential functions, including:
  • Ability to push or pull up to 60 pounds and lift or carry up to 30 pounds.
  • Standing for extended periods, bending, stretching, and reaching.
  • Effective communication skills in English; proficiency in additional languages is advantageous.
  • Exhibit professionalism, integrity, and trustworthiness consistently.
Required Knowledge, Skills, and Abilities
Knowledge in:
  • Supervisory techniques: recruitment, training, performance evaluation, documentation, and motivation.
  • Local attractions, dining, entertainment, and travel guidance to assist guest inquiries.
  • Daily hotel operations, including staying informed on events, updates, and procedural changes.
  • Comprehensive knowledge of the property, staff, services, operational hours, room types, locations, rates, and discounts.
Skills:
  • Training and developing team members through meetings and documentation.
  • Monitoring and providing constructive feedback to associates.
  • Proficient in using property management systems.
  • Organizing supplies and managing inventory effectively.
Abilities:
  • Ability to multitask while maintaining a focus on guest and associate service.
  • Communicate effectively with guests, department heads, associates, and corporate support staff.
  • Resolve guest concerns with professionalism and a hospitable demeanor.
  • Market and promote services to enhance visibility and sales.
  • Stay organized and proactive in a dynamic environment.
Specific Duties
  • Foster a cohesive team environment through hiring, training, coaching, and developing qualified individuals.
  • Encourage positive morale and friendly interactions among staff.
  • Complete administrative tasks promptly, including scheduling, payroll, inventory management, and production controls.
  • Operate within budgetary constraints to maximize revenue and adhere to labor models.
  • Uphold safety and security protocols, with a thorough understanding of emergency procedures.
  • Ensure guests receive exceptional service and product quality.
  • Familiarize oneself with the Associate Handbook and implement all company policies and procedures.
  • Maintain certification from an approved responsible vendor training program.
  • Utilize communication logs effectively to address guest feedback and issues in a timely manner.
  • Perform additional duties as assigned based on staffing needs.
Working Conditions
This role requires standing and walking for extended periods while maintaining a professional demeanor. Flexibility in scheduling is essential, with availability required 24/7, including weekends and holidays.

Advancement Opportunities
To prepare for future promotions, the individual should train their successor. Developing teaching skills and competencies will enhance leadership capabilities, potentially leading to advancement to Assistant General Manager or General Manager roles.

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