Frontline Service Representative

3 weeks ago


Henderson, Nevada, United States Johnson Service Group Full time
About the Role

This Frontline Service Representative position is an excellent opportunity to work with an established financial institution. As an On-site representative, you will be the initial contact point for inbound phone calls, assisting customers by answering questions, providing contract and system information, and resolving problems while delivering great customer service and leaving a positive impression.

Key Responsibilities:

  • Handle inbound customer service calls in a professional manner.
  • Learn CS processes and procedures.
  • Assist with customers requests and questions.
  • Process customer payments.
  • Answer website questions.
  • Accurately update account information.
  • Review, monitor, and follow-up on any assigned accounts as appropriate.
  • Follow and maintain policies and procedures in all aspects of the position.
  • Focus on quality phone calls.
  • Strive to obtain performance objectives.
  • Assist with Collections, Title, Repossessions and Insurance departments as necessary.
  • Perform other assignments and duties as directed by supervision.

Requirements:

  • High school diploma or general education degree (GED) required. College degree preferred.
  • Customer service, financial, and automotive background preferred.
  • Proficient in Microsoft Office Suite and Internet Explorer.
Company Culture

Our people and culture make JSG a great place to work. We empower people, help our clients reach their goals, and hire motivated individuals.



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