Global Cruise Operations Director

1 week ago


Miami, United States International Voyager CruiseDirect Full time

Company Overview:

International Voyager / CruiseDirect

International Voyager / CruiseDirect is a leading provider of award-winning travel services. With over 33 million visitors and 500,000 clients, we offer responsive and hassle-free vacation planning for global travelers. Our mission is to inspire bucket lists, family reunions, honeymoons, dream vacations and more.

Job Description:

Call Center Sales Manager

As a Call Center Sales Manager, you will lead a sales team located around the world selling cruises, insurance, excursions, pre/post packages, air, ground transportation to new and existing customers using inbound calls, chats and emails, and outbound calls, texts and emails. You will be responsible for achieving growth and hitting sales targets by designing and implementing a strategic business plan that expands company's customer base and ensures its strong presence.

Responsibilities:

  1. Achieve growth and hit sales targets by successfully leading a sales team located around the world.
  2. Design and implement a strategic business plan that expands company's customer base and ensures its strong presence.
  3. Recruit, set objectives, coach and monitor the performance of sales representatives.
  4. Briefly summarise the role of a successful Call Center Sales Manager below:

• Maximize sales and service potential by leading a sales team located around the world.
• Create a strategic business plan to expand company's customer base and strengthen its presence.
• Recruit and manage a sales team, including setting objectives and monitoring performance.
• Ensure that your team meets sales targets and provides excellent customer service.

Requirements:

  • BS/MS degree in business administration or a related field.
  • Previous experience as a sales manager, consistently meeting or exceeding targets.
  • Commitment to ongoing education and training.
  • Ability to communicate effectively at all levels of the organization.
  • Strong business acumen and industry knowledge.
  • Excellent leadership, mentoring and coaching skills.
  • Certification as a Call Center Manager (CCCM) or equivalent is desirable.

Rewards:

  • Competitive salary commensurate with experience.
  • Health and wellness benefits.
  • Retirement plans.
  • Casual working environment.
  • Discounted travel opportunities.

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