Global Crew Scheduling Manager
1 week ago
About Norwegian Cruise Line Holdings Ltd.
We are a global cruise company that offers an unforgettable travel experience to our customers. Our team is dedicated to providing exceptional service and ensuring the highest standards of quality in everything we do.
Job Summary
We are seeking an experienced Global Crew Scheduling Manager to join our team. This role will be responsible for creating and managing crew rotation schedules, ensuring that all ships have adequate staffing levels and that rotations are administered in a timely and cost-effective manner.
Responsibilities
- Create and manage crew rotation schedules, taking into account ship itineraries, budgeted manning levels, and other factors.
- Review and schedule logical assignments based on various criteria, including nationality, language, and cabin accommodations.
- Ensure all active crew members have been assigned to a ship prior to sign-off date.
- Proactively plan each schedule to ensure that all areas are covered with adequate staff levels.
- Resolve scheduling requests and challenges related to employment contract extensions, changes, vacations, medical leave, and specific ship assignments.
- Monitor and evaluate budgeted vs. actual manning on an ongoing basis, identifying variances in staffing levels against staffing needs and making adjustments as necessary.
- Provide job requisitions for future openings to the recruitment team and assess onboard staffing requirements against available candidate pools.
- Update personnel records and assign crew replacements as necessary.
- Assist with special projects and perform other job-related functions as assigned.
Requirements
To succeed in this role, you should have:
- A high school diploma or equivalent required; 1 year business/administrative experience working with large international crew movement; and 2-3 years of scheduling experience or previous cruise line experience preferred.
- Basic level proficiency with Microsoft Office Suite, particularly Outlook, Word, and Excel.
- Knowledge of world geography and international visa requirements.
- Excellent written and verbal communication skills to interact effectively with joining crew, hiring partners, port agents, and other stakeholders.
- Excellent organizational and time management skills to meet multiple deadlines in a fast-paced environment.
- Detail-oriented with ability to accurately enter data, develop rotation schedules, and make adjustments as needed.
- Ability to understand CBAs (Collective Bargaining Agreements), union agreements, and terms and conditions of employment.
Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.
Norwegian Cruise Line Holdings Ltd. is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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