Scientific Support Specialist

3 weeks ago

Indianapolis, Indiana, United States Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Scientific Support Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our inventory management systems.

Key Responsibilities
  • Perform stockroom duties, including receiving, put-away stock & rotation, quarterly cycle counts, systematic replenishment, and other functions according to customer requirements.
  • Deliver direct shipment orders to end users and perform deliveries as required.
  • Follow well-defined procedures as outlined by Best Practices, Standard Operating Procedures (SOP) & work instructions.
  • Makes decisions and applies available resources to meet customer requirements.
  • Able to collaborate with others to accomplish departmental goals.
  • Responds to internal and external customers with timely and accurate service, and follows through on commitments.
  • Analyzes/maintains/reconciles various customer and company reports to ensure collaborator requirements are met.
  • Must have and demonstrate attention to detail.
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
  • Listens to customer concerns, work with Supervisor/Team Lead/or Inventory Planning team as applicable to quickly identify course of action.
  • Works effectively with a diverse cross-functional team.
  • Adopts Practical Process Improvement (PPI) methodologies.
  • Access & use Thermo Fisher Scientific's Intranet and SharePoint document management system.
  • Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
Requirements
  • High School diploma/GED Required
  • 1+ years of equivalent experience preferred, not required
  • 1+ years of inventory management experience preferred, not required
  • Experience in laboratory setting or services preferred
  • Validated customer service skills
  • Detail oriented, problem solver, promotes team environment
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
  • Demonstrated verbal, written and presentation skills
  • Must be able to read, write and speak English fluently
  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as applicable.
  • Must be able to use a computer and possess intermediate skills in Microsoft Office suite.
Working Conditions

This position works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. May be required to work independently at customer location.

Extensive walking may be required. May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.). Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs. Material handling equipment such as push carts and pallet jacks will be available for use. Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, cut resistant gloves, and safety glasses. Steel toed shoes required during entire work shift.

Must be able to work overtime as the need arises.

Benefits

We offer a competitive wages & Excellent benefits package, including:

  • Medical, Dental, & Vision benefits-effective Day 1
  • Paid Time Off & Holidays
  • 401K Company Match up to 6%
  • Tuition Reimbursement – eligible after 90 days
  • Employee Referral Bonus
  • Employee Discount Program
  • Recognition Program
  • Charitable Gift Matching
  • Company Paid Parental Leave

We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc. We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. We share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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