Customer Service Leadership Position

2 days ago


Bradenton, Florida, United States United Placement Group Full time
Job Overview

United Placement Group is seeking an accomplished Customer Service Leadership Position holder to spearhead our customer-facing initiatives. As a key member of our team, you will be responsible for driving results, improving customer satisfaction, and fostering a positive work environment.

Primary Responsibilities:
  • Hiring and Development: Recruit, train, and coach call center staff to deliver exceptional customer service.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to achieve business objectives, improve processes, and drive innovation.
Requirements:
  • Leadership Experience: Proven experience in managing call center teams, with a focus on driving results and improving customer satisfaction.
  • Tech Proficiency: Proficiency in using CRM software, dialer systems, and other relevant tools.


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