Branch Operations Manager

2 weeks ago

Newport Beach, California, United States Banc of California Full time

Job Summary:

The Branch Operations Manager is a key role at Banc of California, responsible for delivering exceptional customer experiences and driving branch excellence. This position supports the Branch Manager in achieving superior financial results and expanding existing relationships. The successful candidate will be responsible for the administration and efficient daily operation of a full-service branch office, including operations, audit & compliance, product sales, customer service, cash control, security, and safety in accordance with the company's objectives.

Key Responsibilities:

  • Support the Branch Manager in creating a positive sales environment through education of the Bank's products and services.
  • Responsible for the overall branch customer experience, assisting clients with transactions and promoting the sales and service culture.
  • Responsible for creating new deposit relationships and providing a superior level of customer experience.
  • Supports the company's philosophy of Building Excellence and promotes the corporate culture through coaching, guidance, and staff motivation.
  • Provides leadership and training, and may perform duties in the absence of the Branch Manager.
  • Closely works with the Branch Manager in performing disciplinary actions and interviewing candidates for employment.
  • Assumes responsibility and is accountable for the operational compliance within the branch, including teller cash counts, certifications, and staff adherence to company policies and procedures.
  • Works with the Branch Manager to identify and implement marketing strategies and plans events to support sales.
  • Performs and reviews all duties of the branch staff to ensure audit compliance and new account review requirements.
  • Oversees daily check scanning, vault settlement, and ATM settlement, night drop deposits, and assists with opening/closing branch procedures.
  • Approves wire transfers up to designated limit and approves exceptions to new accounts, check holds, and CD discretionary rate adjustments.
  • Coordinates with Compliance and Branch Administration regarding responses for independent third-party and regulatory audits.
  • Ensures deficiencies identified from such audits are corrected.
  • Treats people with respect, keeps commitments, inspires trust, and upholds organizational values.
  • Follows policies and procedures, completes tasks correctly and on time, and supports the company's goals and values.
  • Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, and promotes a diverse workforce.
  • Performs the position safely, without endangering the health or safety of themselves or others.

Requirements:

  • Demonstrates knowledge of, adherence to, monitoring, and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
  • Advanced experience, knowledge, and training in progressively responsible branch management and supervisory activities, financial statement and tax return preparation, and all lending activities and terminology.
  • Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, spreadsheet, and specialty software programs.
  • Advanced math skills, including calculating interest and percentages, balancing accounts, and performing routine mathematical errors.
  • Exceptional oral, written, and interpersonal communication skills, with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports, and speak clearly to customers and employees.
  • Ability to cross-sell and explain all bank products and services with confidence and authority.
  • Ability to make decisions that have moderate impact on the immediate work unit.
  • Ability to organize and prioritize own work schedule and the work schedules of others on a short-term and long-term basis.
  • Ability to work with little to no supervision while performing duties.
  • Bachelor's Degree from an accredited college or University and a minimum of 5 years' of related experience and/or training.
  • Prior experience in a Supervisory position preferred.
  • Current California driver's license and a vehicle with appropriate insurance coverage to drive in the course of performing assigned duties and responsibilities.

Salary Range: $50,463.00-$67,706.00 USD; Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.

Job Locations: US-CA-Newport Beach

ID: 2024-3799

Category: Branch Administration/Customer Service

Type: Regular Full-Time

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition Partner.

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