Branch Operations Manager

2 weeks ago


Long Beach, California, United States Echelon Supply and Service Full time
Job Summary:

The Branch Manager is responsible for delivering exceptional customer satisfaction by ensuring that we exceed customer commitments at the branch. This role oversees all aspects of daily branch operations, including receiving, stock put away, picking, production, testing, packaging, shipping, and general housekeeping. Additionally, they are responsible for reviewing purchase orders, sales orders, and creating the daily schedule. This position is directly responsible for the financial success of the branch.

Key Responsibilities:
  • Own and direct all aspects of branch operations and customer service, including warehouse, operations, shipping/receiving, quality, and customer service.
  • Implement and promote the "Echelon Way" initiative to create a customer-centric operational model that focuses on operational success and best-in-class customer service.
  • Manage all personnel activities, including hiring, training, and disciplinary actions when necessary.
  • Ensure inventory accuracy and both inbound and outbound quality of products.
  • Utilize available data to meet and exceed customer requirements.
  • Coordinate with the inside and outside sales teams to achieve monthly, quarterly, and annual sales and financial goals.
  • Manage "will call" customer service to ensure walk-in customers are accommodated timely and with world-class customer service.
  • Use ERP and CRM systems to perform duties.
Requirements:
  • Motivated self-starter with a strong, proven track record of operational and customer service success.
  • Experience in a leadership capacity.
  • BA in Business or another related field and/or 5+ years of high-paced management experience.
  • Experience with Microsoft Office products.
  • Strong computer skills, including success with ERP.
  • Enjoys working with people and cascades a mentality of customer satisfaction throughout the workforce.
Echelon Supply and Service is an equal opportunity employer.

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