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Residency Counselor
2 months ago
About Reata Glen
Reata Glen is a Continuing Care Retirement Community (CCRC) offering a variety of villas and apartment homes to hundreds of residents. Our community provides full services, including restaurant dining, housekeeping and laundry, maintenance services, transportation, fitness classes, wellness programs, and numerous activities.
Job Summary
We are seeking a highly motivated and experienced Sales Counselor to join our team. As a Sales Counselor, you will be responsible for representing our community throughout the sales and decision-making process for prospective residents.
Key Responsibilities
- Manage the sales process from initial inquiry to receipt of deposit and move-in, promoting our community to prospective residents.
- Initiate ongoing contact with prospective residents through telephone, personal visits, tours, and home visit activities to facilitate the selling process.
- Counsel and advise prospective residents, family members, and key influencers on levels of care, community services, and features, as well as available residential options.
- Document all information related to prospective residents and inquiries, including communication with administration and direct supervision.
- Display a thorough understanding of marketing contracts, community amenities, and services to communicate effectively with prospective residents.
- Coordinate and participate in marketing events throughout the year.
- Coordinate communication with necessary parties to facilitate a timely and appropriate sale and move-in process.
- Contribute to the development and research of our community's marketing strategies and plans.
- Handle inquiries in a professional and timely manner.
- Achieve sales goals as outlined by the Marketing Director.
- Meet customer contact goals as outlined by the Marketing Director.
Requirements
- Previous sales experience is required.
- At least five years of experience in comparable sales is preferred; education or experience in sales, public relations, or sales psychology is desirable.
- Excellent verbal and written communication skills are essential, with the ability to communicate effectively with both large and small groups.
- Strong interpersonal skills are required.
- Ability to work independently with self-discipline and self-motivation.
- Proficiency in computer software, including Word, Excel, Outlook, and lead-tracking software.
- Excellent customer service skills are necessary.
About Us
At Reata Glen, we strive to create a work environment that supports our employees' growth and well-being. We provide opportunities for learning and development, and we listen to feedback to ensure the best possible work environment.
