Client Support Specialist

1 week ago

Buffalo, New York, United States Verizon Full time
About Verizon

Verizon stands as a global leader in technology and communication services, revolutionizing the way we connect worldwide. We are a human network that spans the globe, working diligently behind the scenes. Our belief is that listening is the first step towards learning.

In both challenging and celebratory times, we unite to uplift our communities and strive to create a meaningful impact that propels the world forward. If you are driven by purpose and motivated by persistence, consider a career with us.

Your Role
In this position, you will be integral to our customer service operations, ensuring that every interaction is of the highest quality. In a dynamic call center environment, you will address customer concerns while also taking on roles such as a sales consultant, product expert, and billing specialist.

Your responsibilities will encompass:

  • Handling incoming customer calls and addressing inquiries regarding service installations, disconnections, and modifications.
  • Identifying customer needs and proactively recommending relevant products and services.
  • Contacting customers regarding overdue payments.
  • Investigating and resolving inquiries related to service, billing, rates, and policy matters.
  • Ensuring the accuracy and completeness of service orders, making necessary adjustments.
  • Working flexible hours, including evenings, weekends, and holidays as required by business needs.

What We Seek
We are looking for individuals who are dedicated to delivering exceptional customer service, possessing outstanding communication skills and a positive, professional demeanor. You should thrive in a fast-paced environment and enjoy assisting customers in navigating the digital landscape.

Preferred Qualifications
A related Associate Degree or a minimum of 2 years of relevant experience is advantageous. Experience in a customer service call center is also preferred.

It is essential to reside within a specified distance from the reporting location for the duration of the contract. Attendance at the office for team meetings and training sessions may be required.

Work Environment
This role is primarily remote, allowing you to work from home with occasional in-person training and meetings.

Equal Opportunity Employer
We take pride in being an equal opportunity employer, celebrating the diversity of our workforce. We are committed to fostering an inclusive environment that encourages authenticity and a sense of belonging.

Benefits
Our comprehensive benefits package is designed to support your career and personal life, including health and wellness programs, a 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

  • Client Support Specialist

    1 week ago

    Buffalo, New York, United States Univera Healthcare Full time

    Client Support Specialist Job Overview Thank you for considering a position with our Client Support team. We value each application and review them in the order they are received. If you are selected for further evaluation, you will participate in a Video Assessment. Position Summary: As a Client Support Specialist, you will manage a variety of customer...

  • Client Support Specialist

    2 weeks ago

    Buffalo, New York, United States Kaleida Health Full time

    Position OverviewThe Client Support Specialist plays a crucial role in ensuring effective communication and service delivery. This position involves:Telephone Management: Responding to incoming calls and directing them to the appropriate departments.Information Gathering: Collecting essential patient and insurance details for new referrals.Insurance...

  • Client Support Specialist

    1 week ago

    Buffalo, New York, United States Richelieu Hardware Full time

    Company OverviewRichelieu is a leading distributor and manufacturer in North America, specializing in unique hardware and complementary products for various environments including kitchens, baths, storage, closets, home offices, and commercial spaces. Our diverse clientele encompasses cabinetmakers, furniture and kitchen manufacturers, residential and...

  • Client Support Specialist

    2 weeks ago

    Buffalo, New York, United States Chambers and Associates of CT Full time

    Dynamic Customer Support Role at Chambers and Associates of CTAre you seeking a fulfilling position with a company that prioritizes its workforce and provides competitive compensation? Chambers and Associates of CT, a respected firm in the service industry, is on the lookout for enthusiastic individuals to enhance their team.Represent a leading organization...

  • Client Support Specialist

    2 weeks ago

    Buffalo, New York, United States MAXIMUS Full time

    Overview Maximus is seeking a dedicated Client Support Specialist to enhance our dynamic team. This role focuses on delivering both in-person and telephonic enrollment and outreach assistance to Medicaid beneficiaries.This position primarily operates within a designated office environment, with potential opportunities for remote work based on...

  • Client Support Specialist

    1 week ago

    Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    We are looking for a friendly and approachable client support specialist to join our team at Prizm Document & Technology Solutions. This role offers a fulfilling career path where you will engage with diverse individuals, resolve challenging issues, and enhance the overall customer experience. We encourage candidates who are eager for career advancement,...

  • Client Support Specialist

    1 week ago

    Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    We are looking for a friendly and engaging customer support specialist to join our team at Prizm Document & Technology Solutions. In this role, you will have the opportunity to connect with diverse individuals, solve complex issues, and enhance the overall customer experience. We encourage candidates who are eager for career advancement, thrive in a...

  • Client Support Specialist 10am-7pm

    2 weeks ago

    Buffalo, New York, United States Blackpoint Cyber Full time

    Company OverviewAt Blackpoint Cyber, we are dedicated to creating and facilitating the most reliable and efficient digital platforms for the acquisition and sale of pre-owned vehicles, ensuring transparency and providing comprehensive data that was previously unattainable. Our success is driven by a blend of exceptional talent and cutting-edge technology...

  • Client Support Specialist

    2 weeks ago

    Buffalo, New York, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a distinguished organization in the energy sector, dedicated to offering eco-friendly energy alternatives. We are seeking a Customer Service Associate to enhance our operations. In this role, you will be essential in guaranteeing that our clients receive top-notch service and assistance. At Universal Energy Solutions, we are...

  • Client Support Specialist

    2 weeks ago

    Buffalo, New York, United States Chambers and Associates of CT Full time

    Exciting Opportunity for a Customer Service Representative at Chambers and Associates of CTAre you seeking a fulfilling career with a company that prioritizes its workforce and provides competitive compensation? Chambers and Associates of CT, a respected firm in the service industry, is currently on the lookout for enthusiastic individuals to enhance their...

  • Client Support Specialist

    2 weeks ago

    Buffalo, New York, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a distinguished organization within the energy sector, dedicated to offering innovative and sustainable energy options. We are currently seeking a Customer Service Associate to enhance our operations. In this role, you will be essential in guaranteeing that our clients receive outstanding support and assistance. At Universal...

  • Client Account Specialist

    1 week ago

    Buffalo, New York, United States American Coradius Full time

    Job OverviewPosition: Client Account Specialist - ONSITE, NO WEEKENDSThis is a full-time, in-office position with a focus on customer engagement.About American Coradius International LLC (ACI)Since 1989, ACI has been a reputable provider of comprehensive financial services, dedicated to enhancing the financial well-being of our clients. We are currently...

  • Client Support Specialist

    1 week ago

    Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    We are looking for a friendly and dedicated customer service representative to join our team at Prizm Document & Technology Solutions. In this role, you will engage with a diverse range of clients, solve challenging issues, and enhance the overall customer experience. We encourage candidates who are eager for career advancement, thrive in a collaborative...

  • Client Support Specialist

    2 weeks ago

    Buffalo, New York, United States HiOperator Full time

    Customer Service RepresentativeLocation: Buffalo, NYEmployment Type: Full-TimeBenefits: Healthcare after 1 month + additional perksAt HiOperator, we strive to revolutionize customer service by integrating human expertise with innovative technology. Our teams in Buffalo and Dallas have been expanding rapidly, and we are eager to welcome new members who share...

  • Client Account Specialist

    1 week ago

    Buffalo, New York, United States American Coradius Full time

    Job OverviewPosition: Client Account Specialist - ONSITE, NO WEEKENDSThis is a full-time, in-office role.About American Coradius International LLC (ACI)Since 1989, ACI has been a reputable financial services provider in the WNY area, dedicated to fostering a supportive work environment. We are seeking motivated and proactive Client Account Specialists to...

  • Client Relations Specialist

    2 weeks ago

    Buffalo, New York, United States CRST The Transportation Solution, Inc. Full time

    OverviewCRST The Transportation Solution, Inc. is committed to fulfilling promises and fostering success, enabling everyone to thrive.Our Home Solutions - Installs division specializes in the delivery and installation of products requiring skilled labor or licensed technicians. With a significant increase in demand for these services, we collaborate with...

  • Client Support Specialist

    2 weeks ago

    Buffalo, New York, United States OneBridge Benefits Full time

    About Us:OneBridge Benefits, established in 2013, aims to enhance technology for account-based health plans. Today, we are a leading healthtech firm, proudly serving over 250,000 participants and managing more than 2 billion dollars in health accounts.Joining OneBridge Benefits means becoming part of a dynamic team of innovative and motivated individuals. We...

  • Client Success Specialist

    2 weeks ago

    Buffalo, New York, United States Epicor Inc Full time

    Client Success SpecialistThe Client Success Specialist plays a pivotal role in establishing and nurturing strategic account partnerships and relationship initiatives aimed at generating sales opportunities, particularly with our Kyklo solution. This role involves developing and overseeing alliances and opportunity pipelines while ensuring customer retention,...

  • Client Support Associate

    2 weeks ago

    Buffalo, New York, United States Buffalo Biodiesel, Inc. Full time

    Position OverviewBuffalo Biodiesel is expanding and is currently looking for a Customer Service Specialist to become a vital part of our dynamic team.About Us:Established in 2005, Buffalo Biodiesel Inc. is a progressive organization dedicated to the collection and recycling of used cooking oil. With over 18 years of experience, we specialize in processing...

  • Client Engagement Specialist

    2 weeks ago

    Buffalo, New York, United States Charles Schwab Full time

    Position Type: RegularYour OpportunityAt Charles Schwab, you are empowered to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, allowing us to challenge the status quo and transform the financial services industry together.As a Client Relationship Specialist (CRS), you will have the chance to bring your...